Conversations In The Blue Chair

ApartmentRatings & SatisFacts' bi-weekly multifamily industry podcast! Every episode, our hosts and subject matter experts, Lia Nichole Smith and Jennifer Carter, talk to real renters and industry professionals about the hottest topics in multifamily. Listen to hear what renters are saying about their living experience and interactions with onsite staff, and vice versa...likes, dislikes, wants, don't want, and much more!

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Monday Apr 20, 2020

Lia and Jennifer talk to real renters to find out how they determine the authenticity of community reviews.  
Also, we discuss the epIQ Index - ApartmentRatings new renter experience and property management performance metric. Discover how the epIQ Index works and what you can do to easily improve your communities performance.

Monday Apr 06, 2020

More than ever before, renters are looking for a community that will be a good home for their pets just as much as for themselves. In this episode, Lia and Jennifer speak to renters across the country to hear what they had to say about pet-related amenities, events, and fees / deposits at their communities.

Monday Mar 23, 2020

In this episode of Conversations In The Blue Chair, Lia and Jennifer ask real renters to share some of their favorite stories about their community's management team.

Monday Mar 23, 2020

This episode is all about the Worst Neighbors Ever! We likely all have one or even maybe two "Worst Neighbor" stories, but in the multifamily apartment industry where residents live so close to each other, what exactly is the role a community’s management team when it comes to resolving neighbor issues?

Thursday Feb 27, 2020

In this week's episode we talk with real renters to see if review responses even make a difference.
Does the response motivate them to rent?
What do responses say about the community’s management team?

Monday Feb 10, 2020

Responsive…disorganized…efficient…arrogant. What's the word you would use when you think of your team? We're asking renters to describe their impression of their management team - pull up a seat - this is going to be good!

Monday Jan 27, 2020

Events alone can not create a sense of connection, belonging and togetherness. Join us as we talk to a renter who says there is a strong sense of community where she lives and another who says her management team could care less. We'll also help you make sense of "community" and how to leverage that knowledge at low-to-no cost. Your residents (and budget) will thank you.

Monday Jan 13, 2020

It's 2020 and time to get your onsite teams pointed in the right direction. Who better to help you do just that than current renters? In our first episode, we asked renters to complete the following sentence: "I wish my management team would…" Their answers just may surprise you!

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